Patient Resources

Patient Representative

About

CAL MED Patient Representative is here to help patients' unresolved needs are met and to ensure our patients are satisfied with their medical care with the utmost dignity and respect our patients deserve.

Our mission is to expedite their processing through the system, and to enhance the relationship between the patient and the staff at CAL MED. The Patient Representative is here to ensure your concerns and suggestions are properly addressed. He is ready to assist you with any situation in which our clinic staff may not able to provide immediate resolution.

Feel free to call with your concerns, suggestions, and compliments. We strive to provide the best healthcare program to all patients and with your feedback; we will continuously seek better alternatives to provide these services. Your concerns are always important to us.

If you would like to voice your concerns, complaints or compliments, click the ICE link:
 

JOES Survey

Don't throw away your chance to make CAL MED better.

Patients are our top priority at CAL MED and we want to ensure that we provide you with a positive patient experience. Patient feedback has allowed us to update waiting rooms, add more staff members, and so much more!

The next time you receive a Joint Outpatient Experience Survey (JOES) in the mail, please respond online or by phone, and participate in making CAL MED better.

Contact Us

Phone

(831) 242-4374
Fax: (831) 242-6745

Gourley Clinic Patient Representative

(831) 884-1159

Presidio of Monterey AHC

Location

473 Cabrillo Street
Monterey, CA 93944
Bldg. 422
Room L104

Hours

Monday, Tuesday, Thursday & Friday 7:00 a.m. - 4:00 p.m.
Closed on third Thursday's 11:00 a.m. - 4:00 p.m.
Closed on Federal Holidays and selected training holidays

Gourley VA/DoD Outpatient Clinic

Location

201 9th Street
Marina, CA 93933
1st Floor
Room 1802A

Hours

Wednesdays 7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays and selected training holidays

Don't forget to keep your family's information up-to-date in DEERS.