There are emergency procedures in place in multiple states due to extreme weather. Learn More About Emergency Procedures.

 Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver.

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today. 

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries. 

Debt Collection Assistance Officer

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.
 

Contact Us

Phone

831-242-4374
Fax: 831-242-6745

Gourley Clinic Patient Representative
831-884-1159

Hours

Monday, Tuesday, Thursday & Friday
7 a.m. to 4 p.m.
Closed on federal holidays, select training holidays, and at 11 a.m. on third Thursday of each month

Location

473 Cabrillo St.
Monterey, CA 93944
Bldg. 422
Room L104

Gourley VA/DOD Outpatient Clinic

Hours

Wednesday
7:30 a.m. to 4 p.m.
Closed on federal holidays and select training holidays

Location

201 9th St.
Marina, CA 93933
1st Floor, Room 1802A

Don’t forget to keep your family’s information up to date in DEERS!