Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Visitor Guidelines

We strive to make our facilities as comfortable as possible, not only for our patients, but also for the family and friends who visit them. This includes flexible visiting hours, convenient parking, and other amenities. You have the right to have a support individual of your choice (spouse, domestic partner, family member, or friend) present during the course of your hospital stay, unless this individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated.

Hospital Rules and Regulations

You have the right to be informed of the rules and regulations of the hospital that relate to your conduct and that of your visitors. You should be informed of the no-tobacco policy and can expect compliance with those rules from all. You are entitled to information about the hospital mechanism for initiation, review and resolution of patient complaints. You have the right, within published rules.

Don’t forget to keep your family’s information up to date in DEERS!