Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries. 

Debt Collection Assistance Officer

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.
 

Contact Us

Phone

Patient Advocate: 831-242-4374

Hours

Presidio of Monterey Army Primary Care Clinic
Monday-Friday
7 a.m. to 4 p.m.
Closed on federal holidays

Sick Call Hours

Sick call begins at 0600 and service members must arrive by 0615 Presidio of Monterey Army Health Clinic 473 Cabrillo St., Building 422 Presidio of Monterey, CA 93944

Location

473 Cabrillo Street, Building 422
Monterey, CA 93944

Don’t forget to keep your family’s information up to date in DEERS!